Question 1

How do I start a consultation?

Accepted Answer

Click the 'Begin' button on the homepage to start a conversation. You'll be connected with a reader in real time. Payment is processed only when your reading begins.

Question 2

How long does it take to get a response?

Accepted Answer

Our readers typically respond within minutes during working hours. The exact hours are shown on the homepage in your local timezone. Outside these hours, you may experience longer wait times. Rest assured, your message will be addressed promptly.

Question 3

What is your refund policy?

Accepted Answer

If you're not satisfied with your session, please contact us within 48 hours. Refunds are considered on a case-by-case basis. Once a reading has begun, refunds are generally not issued.

Question 4

Are the readings confidential?

Accepted Answer

Yes. All consultations are completely private and confidential. We do not record sessions or share your conversations with any third parties.

Question 5

Can I request a specific reader?

Accepted Answer

Currently, all consultations begin with the primary reader. We're working on expanding our team, and you'll be notified when additional readers become available.

Question 6

What types of questions can I ask?

Accepted Answer

You can ask about any topic—love, career, personal growth, decisions, or general guidance. Please note that readings are for entertainment purposes and should not replace professional advice.

Question 7

How do I pay for a session?

Accepted Answer

Payments are processed securely through Whop. We accept all major payment methods. Payment is held until your reading begins.

Question 8

Can I reschedule a session?

Accepted Answer

Yes, sessions can be rescheduled with at least 24 hours notice. Contact us through the chat to arrange a new time.

Question 9

What happens if the reader is unavailable?

Accepted Answer

If your assigned reader is temporarily unavailable, your messages will be queued and addressed when they return. You'll be notified of any significant delays.

Question 10

How do I install the mobile app?

Accepted Answer

On Android devices, you'll see an installation prompt when visiting the site. On iOS, tap the share button in Safari and select 'Add to Home Screen'. The app works offline and sends push notifications for new messages.

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